Clark & Carter (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is handled in a safe, transparent and lawful manner. This combined Privacy & Cookie Policy explains how we collect, use, and safeguard your personal information and manage cookies on our website https://clarkandcarterflowers.co.uk.
1. Who We Are
Clark & Carter
Website: https://www.clarkandcarterflowers.co.uk
Email: [Insert contact email]
Data Controller: Clark & Carter
2. What Data We Collect
We may collect and process the following personal data:
- Identity Data: Name, company name (if applicable)
- Contact Data: Email address, phone number, address
- Technical Data: IP address, browser type, device type, operating system
- Usage Data: Information on how you use our website
- Marketing Data: Preferences in receiving marketing from us
3. How We Collect Your Data
We collect data in the following ways:
- When you fill out a contact form or email us directly
- Through cookies and consent-based analytics
- Via newsletter or form submissions
4. Why We Use Your Data
We use your data to:
- Respond to enquiries or requests
- Deliver our services
- Improve our website and user experience
- Send marketing communications (only if you’ve opted in)
- Comply with legal obligations
We only process your data where there is a lawful basis to do so, including:
- Your consent
- Performance of a contract
- Legal obligations
- Our legitimate interests (e.g. website improvement, customer service)
5. Cookies & Tracking Technologies
Cookies are small text files stored on your device to help us remember your preferences, improve site performance, and analyse site traffic.
We use CookieYes to manage cookie consent in accordance with UK GDPR. You can manage or withdraw your consent at any time using the cookie banner or settings panel.
Categories of Cookies We May Use:
- Necessary: Essential for site functionality
- Functional: Enhance user experience
- Performance/Analytics: Track usage patterns anonymously
- Advertising/Targeting: Personalise ads and content
View the full list of cookies:
6. Marketing Communications
If you opt in to receive marketing from us, we may contact you with updates, offers, or news.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
7. Sharing Your Data
We do not sell your personal data.
We may share it with trusted service providers who help us operate our website and services, such as:
- Web hosting companies
- Email marketing providers
- Analytics providers (e.g. Google Analytics, if consented to)
All third parties are required to comply with data protection regulations and keep your data secure.
8. Data Retention
We retain your data only as long as necessary for the purposes described in this policy or as required by law.
9. Your Rights
Under the UK GDPR, you have rights including:
- Access – Request copies of your personal data
- Rectification – Request correction of inaccurate data
- Erasure – Ask for your data to be deleted
- Restriction – Limit how we use your data
- Objection – Object to certain types of processing
- Data portability – Request your data be transferred to another organisation
- Withdraw consent – At any time, where consent was given
To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Data Security
We use appropriate security measures — both technical and organisational — to protect your data from loss, misuse, or unauthorised access.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, legal obligations or services.
Any updates will be posted here with a revised “last updated” date.
Last updated: